Matthew G. Ballard

As we first reported last year, TRG Customer Solutions, the proprietary technology and outsourcing company formerly known as Telespectrum, is expanding its Charleston facility and hiring more than 200 new employees. The Charleston Area Alliance is proud to been a part of the company’s decision to base this expansion in the Kanawha Valley.  

TRG is hosting a career fair Nov. 30 at the Charleston Workforce West Virginia Center at 1321 Plaza East, located near Appalachian Power Park. The career fair runs from 9 a.m. to 4:30 p.m.  

Last year, TRG was considering a new expansion in its global network, and with locations all around the world, they had several alternative locations to consider. Thankfully, after working with the site consultant on this project and with our peers at the West Virginia Development Office and the Governor’s Office, we were able to propose a package that resulted in the company choosing Charleston for its next expansion. The new employees will have competitive wages, health care and retirement options.

The expansion includes a capital investment in the TRG Charleston facility, located in the Southridge Business Park along Corridor G. It currently employs more than 200 at the location.  

The 24,911-square-foot first facility opened in 1996 as SOMAR, Inc., a telecommunications firm based in North Carolina. It was the first company to locate in the business park. The original investment totaled more than $2.4 million.  

TRG ­– The Resource Group — became the new owner at the end of a 10-year lease that Telespectrum Worldwide, Inc. had in place with the Alliance. 

TRG has ownership in the community. That’s why Charleston was on their list of possible locations to grow their business. I’m sure our quality workforce also played a major role in their decision as well.

TRG boasts a broad knowledge of industry, including the automotive, health care, insurance, pharmaceutical and retail sectors. It offers voice and non-voice communications, along with data analysis. The company’s technological capabilities include intelligent call mapping, emotional response management and universal agent contact.   

The Alliance has worked with TRG for many years, and we are encouraged by its continued growth and investment in the Charleston area.

This announcement is a testament to the region’s ongoing growth. With your help and support, the Alliance can continue to work on projects like TRG that create an economic impact for our region.  We’re in the business of creating a rising tide for all.  Your support helps us all grow together. 

Until next time,

Matt Ballard
President/CEO